Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at a.h.bhouyan001@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at a.h.bhouyan001@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at a.h.bhouyan001@gmail.com.
Return & Refund Policy
We value your satisfaction and strive to provide high-quality products. If you are not fully satisfied with your purchase, please review our return policy below.
✅ Eligibility for Returns
You may request a return if:
* The product is damaged, defective, or incorrect upon delivery
* The request is made within 7 days of receiving the product
* The product is **unused, unworn, and in original packaging.
❌ Non-Returnable Items
Returns will not be accepted if:
* The product is damaged due to customer misuse.
* The return request is made after 7 days
* Items are on sale, clearance, or marked as non-returnable.
🔄 Return Process
1. Contact our support team with your order number and clear photos/videos of the issue
2. Once approved, we will provide return instructions
3. The product must be sent back in original condition
💰Refund Policy
* After receiving and inspecting the returned item, we will notify you of approval or rejection
* Approved refunds will be processed within **5–10 business days**
* Refunds will be issued via the **original payment method** or as **store credit**, depending on the case
🚚 Return Shipping Cost
* If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost
* If the return is for any other reason, the customer will be responsible for return shipping charges
🔁 Exchange Policy
* Exchanges are available for **defective or incorrect products only**
* Exchange requests must be made within **7 days** of delivery
📞 Customer Support
For any return or refund inquiries, please contact our customer support team. We’re here to help and ensure a smooth experience.